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Last Updated: [13 March 2025]


These Terms of Use ("Terms") govern your access to and use of the App, including any content, functionality, and services offered through the App. By downloading, accessing, or using the App, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the App.

1. Acceptance of Terms

By using the App, you confirm that you are at least 18 years old or the legal age of majority in your jurisdiction, and you have the legal capacity to enter into this agreement. If you are using the App on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Services

The App provides users with access to eSIM cards for mobile data, voice, and text services. The App allows you to purchase, manage, and activate eSIMs for compatible devices. The services may include, but are not limited to:

  • Purchasing eSIM data plans.
  • Managing eSIM profiles on your device.
  • Accessing customer support and account management tools.

3. Account Registration

To use the App, you must create an account and provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your account credentials and all activities under your account. Notify us immediately of any unauthorized use or security breach.

4. Device Compatibility

You are responsible for ensuring that your device is eSIM-compatible and network-unlocked. The App provides a list of compatible devices, but it is your responsibility to verify compatibility before purchasing an eSIM. We are not liable for any issues arising from incompatible devices.

5. Purchases and Payments

  • All purchases made through the App are subject to the pricing and payment terms displayed at the time of purchase.
  • Payments are processed through third-party payment providers. By making a purchase, you agree to the terms and conditions of the payment provider.
  • All sales are final unless otherwise stated in our Refund Policy (see Section 7).

6. Refund and Cancellation Policy

  • Refunds may be issued only in cases where the eSIM cannot be activated due to an error on our part.
  • Refund requests must be submitted within [X] days of purchase.
  • No refunds will be issued for unused data or expired eSIMs.
  • For detailed refund and cancellation terms, please refer to our Refund Policy available on the App.

7. User Responsibilities

You agree not to:

  • Use the App for any illegal or unauthorized purpose.
  • Violate any laws, regulations, or third-party rights.
  • Interfere with the operation of the App or its servers.
  • Attempt to reverse-engineer, decompile, or disassemble the App.
  • Share your account credentials or allow others to use your account.

8. Intellectual Property

All content, trademarks, logos, and software associated with the App are the property of eSIM or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the App for personal, non-commercial purposes only.

9. Privacy Policy

Your use of the App is subject to our Privacy Policy, which explains how we collect, use, and protect your personal data. By using the App, you consent to the practices described in the Privacy Policy.

10. Termination

We reserve the right to suspend or terminate your access to the App at any time, with or without notice, for any reason, including but not limited to a violation of these Terms.

11. Disclaimer of Warranties

The App is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the App will be error-free, uninterrupted, or secure.

12. Limitation of Liability

To the fullest extent permitted by law, eSIM shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the App.

13. Governing Law

These Terms are governed by the laws of India. Any disputes arising from these Terms shall be resolved exclusively in the courts of India.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the App. Your continued use of the App after the changes constitutes your acceptance of the revised Terms.